COVER AI Privacy Policy
Effective Date: 16-07-25
Last Updated: 16-07-25
1. Overview
COVER AI ("we," "us," or "our") provides AI-powered receptionist services for restaurants and hospitality businesses. This Privacy Policy describes how we collect, use, and protect information when you use our services.
2. Information We Collect
2.1 From Restaurant Customers (Callers)
- Voice recordings of phone conversations with our AI receptionist
- Contact information including phone numbers, names, and reservation details
- Booking information including dates, times, party size, and special requests
- Communication records including call logs, timestamps, and conversation summaries
2.2 From Business Clients (Restaurants)
- Business information including restaurant details, menus, hours, policies
- Staff contact information and escalation preferences
- POS system data and booking system integrations
- Account information including billing and subscription details
2.3 Technical Information
- Call data including phone numbers, call duration, and routing information
- Usage analytics including call volumes, response times, and system performance
- Device information and IP addresses for web-based interactions
3. How We Use Information
We use collected information to:
- Provide AI receptionist services and handle customer calls
- Process and manage restaurant bookings and reservations
- Integrate with restaurant POS and booking systems
- Improve our AI models and service quality
- Provide customer support and technical assistance
- Generate analytics and insights for restaurant clients
- Send booking confirmations via SMS/WhatsApp when requested
4. Information Sharing
We do not sell personal information. We may share information with:
- Restaurant clients for whom we provide services (booking details, customer requests)
- Service providers including Eleven Labs AI, Twilio, and other technical partners
- Legal authorities when required by law or to protect our rights
5. Data Retention
- Voice recordings are retained for [X] days for service quality and training purposes
- Booking information is retained as needed for restaurant operations
- Account information is retained for the duration of our service relationship
6. Data Security
We implement appropriate technical and organizational measures to protect personal information, including:
- Encryption of data in transit and at rest
- Access controls and authentication systems
- Regular security assessments and updates
- Compliance with industry security standards
7. Your Rights
Depending on your location, you may have rights to:
- Access your personal information
- Correct inaccurate information
- Delete your personal information
- Opt out of certain communications
- Request data portability
8. International Transfers
Our services may involve transferring data internationally. We ensure appropriate safeguards are in place for such transfers.
9. Third-Party Services
Our service integrates with third-party platforms including:
- Eleven Labs AI for voice processing
- Twilio for phone communications
- Restaurant POS systems
- SMS/WhatsApp services for follow-ups
Please review their respective privacy policies for information about their data practices.
10. Children's Privacy
Our services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website.
12. Contact Us
For questions about this Privacy Policy or our data practices, please contact us at:
COVER AI
Email: contact@coverai.com
Address: Dubai, UAE
This policy was last updated on 16-07-25 and is effective as of 16-07-25.
