COVER AI Terms of Service (UAE)

Effective Date: 16th July 2025
Last Updated: 16th July 2025

1. Agreement Overview

These Terms of Service ("Terms") govern your use of COVER AI's services ("Services") provided by [Company Name] ("COVER AI," "we," "us," or "our"), a company registered in the United Arab Emirates. By using our Services, you ("Client," "you," or "your") agree to be bound by these Terms.

2. Service Description

2.1 AI Receptionist Services

COVER AI provides an AI-powered receptionist service that:

Handles incoming phone calls for restaurants and hospitality businesses
Processes customer inquiries, bookings, and reservations
Integrates with point-of-sale (POS) systems and booking platforms
Provides 24/7 call handling and customer support
Sends follow-up communications via SMS and WhatsApp
Generates analytics and reporting on call performance

2.2 Service Availability

Services are provided on a subscription basis with 99.5% uptime target. Scheduled maintenance will be communicated in advance.

3. Client Responsibilities

3.1 Business Information

Client must provide:

Accurate business information, menus, hours, and policies
Current contact details and escalation procedures
Necessary access to POS systems and booking platforms
Staff training on service integration

3.2 Compliance

Client must ensure compliance with all applicable UAE laws and regulations regarding:

Business licensing and operations
Data protection and customer privacy
Telecommunications and call recording regulations
Consumer protection laws

4. Payment Terms

4.1 Subscription Fees

Monthly subscription fees as specified in the service agreement
Setup and onboarding fees (if applicable)
Additional charges for premium features or usage overages

4.2 Payment Processing

All fees are payable in UAE Dirhams (AED)
Automatic renewal unless cancelled with 30 days' notice
Late payment may result in service suspension
All prices are exclusive of applicable VAT

4.3 Refund Policy

No refunds for monthly subscription fees
Setup fees are non-refundable
Partial refunds may be considered for service interruptions exceeding 24 hours

5. Intellectual Property

5.1 COVER AI Rights

We retain all rights to our technology, software, AI models, and related intellectual property.

5.2 Client Data

Client retains ownership of business information and customer data provided to us. We are granted a limited license to use such data solely for service provision.

5.3 Voice Recordings

AI-generated voice interactions are considered our intellectual property, while customer conversation content belongs to the Client.

6. Data Protection and Privacy

6.1 Data Handling

We process personal data in accordance with UAE Data Protection Law and our Privacy Policy.

6.2 Call Recording

All calls are recorded for quality assurance and AI training purposes. Client consents to such recording and agrees to inform customers as required by law.

6.3 Data Security

We implement appropriate technical and organizational measures to protect data, but cannot guarantee absolute security.

7. Service Limitations

7.1 AI Limitations

AI responses are generated automatically and may not always be perfect
Complex queries may require human intervention
Service quality depends on call clarity and customer cooperation

7.2 Integration Dependencies

Service functionality depends on third-party integrations (POS systems, telecommunications)
We are not responsible for third-party system failures or limitations

8. Liability and Disclaimers

8.1 Service Warranty

Services are provided "as is" without warranties of any kind. We disclaim all implied warranties including merchantability and fitness for a particular purpose.

8.2 Limitation of Liability

To the maximum extent permitted by UAE law, our total liability shall not exceed the amount paid by Client in the 12 months preceding the claim.

8.3 Excluded Damages

We shall not be liable for:

Lost profits or business opportunities
Indirect, consequential, or punitive damages
Customer complaints or lost reservations due to AI limitations
Third-party system failures or integration issues

9. Indemnification

Client agrees to indemnify and hold harmless COVER AI from any claims arising from:

Client's use of the Services
Violation of these Terms or applicable law
Infringement of third-party rights
Customer disputes related to bookings or service

10. Termination

10.1 Termination Rights

Either party may terminate with 30 days' written notice. We may terminate immediately for:

Non-payment of fees
Breach of these Terms
Violation of applicable law
Misuse of Services

10.2 Effect of Termination

All access to Services will cease
Client data will be deleted within 30 days unless otherwise requested
Outstanding fees remain payable

11. Force Majeure

Neither party shall be liable for delays or failures due to circumstances beyond reasonable control, including but not limited to natural disasters, government actions, telecommunications failures, or pandemics.

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of the United Arab Emirates.

12.2 Jurisdiction

Any disputes shall be resolved exclusively by the competent courts of [Emirate], UAE.

12.3 Alternative Dispute Resolution

Parties agree to attempt mediation before pursuing litigation. Arbitration may be pursued under the Dubai International Arbitration Centre (DIAC) rules if mutually agreed.

13. General Provisions

13.1 Entire Agreement

These Terms constitute the entire agreement between the parties and supersede all prior agreements.

13.2 Amendments

Terms may only be modified in writing and signed by both parties, except for updates to fees or service features with 30 days' notice.

13.3 Severability

If any provision is deemed invalid, the remaining provisions shall remain in full force and effect.

13.4 Assignment

Client may not assign these Terms without our prior written consent. We may assign these Terms to affiliates or successors.

13.5 Language

These Terms are prepared in English. Any translated versions are for convenience only, and the English version shall prevail.

14. Contact Information

For questions regarding these Terms, please contact:

COVER AI
Address: Dubai UAE
Email: contact@trycover.ai

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

These Terms were last updated on 16th July 2025 and are effective as of 16th July 2025.